Frequently Asked Questions
Everything you need to know about our luxury home collections.
What is the standard delivery timeframe for large furniture items?
Most large furniture and mirror items are delivered within 7-14 business days via our specialized white-glove courier service to ensure they arrive in perfect condition.
Do you offer international shipping?
Currently, William Wood ships to the UK mainland and select European destinations. Please contact our support team for a bespoke shipping quote for other international locations.
What is your return policy if I am not satisfied with my purchase?
We offer a 30-day hassle-free return policy. If you are not completely satisfied, you can return your item in its original packaging for a full refund, minus any applicable collection fees.
How do I care for my William Wood mirrors and furniture?
We recommend using a soft, microfiber cloth and specialized glass cleaner for mirrors. For wooden furniture, avoid harsh chemicals and use a damp cloth followed by a dry buff to maintain the finish.
Are your products covered by a warranty?
Yes, all William Wood products come with a 12-month manufacturer's warranty covering any structural defects or craftsmanship issues.
Can I track the status of my order?
Once your order is dispatched, you will receive an email and SMS notification containing a tracking link and a scheduled delivery window from our logistics partner.