Returns & Exchanges
At William Wood, we want you to be completely satisfied with your home furnishings. If your purchase isn't the perfect fit, you can return your items within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare the Package
Carefully repackage your items in their original protective packaging to ensure they remain safe during transit.
Schedule a Collection
Choose a convenient date for our specialized furniture couriers to collect the return directly from your home.
Receive Your Refund
Once our warehouse inspects the returned goods, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing